Terms of service

ZAKIO — Terms of Service

Last updated: 24 October 2026

Welcome to ZAKIO. These Terms of Service explain the conditions for using our website, purchasing our products and accessing our services.

By placing an order through https://zakio.shop, you agree to these terms, subject to your statutory consumer rights.

1. About ZAKIO

ZAKIO is an online retail store offering gifts, home and lifestyle products, seasonal collections and other selected merchandise.

Website: https://zakio.shop

Contact email: sesenalimited@gmail.com

Legal business name: Sesena Limited

2. Products and descriptions

We aim to present accurate product descriptions, photographs, prices and availability.

Product colours and appearance may vary slightly depending on screen settings and lighting.

All products are subject to availability. If an ordered product becomes unavailable, we will contact you and arrange an appropriate refund or alternative with your agreement.

3. Prices and payments

Product prices are displayed in GBP (£), unless otherwise indicated.

Applicable taxes and delivery charges will be shown before checkout is completed.

Payments are processed through the secure payment methods offered at checkout.

We do not store customers' full payment card details ourselves.

Promotional codes, including HALLOWEEN10, are subject to their stated eligibility requirements and availability.

4. Placing an order

By placing an order, you confirm that the information supplied is accurate and that you are authorised to use the chosen payment method.

After checkout, you will receive an order confirmation.

If we cannot fulfil an order because of unavailable stock or an obvious pricing or listing error, we will contact you and arrange an appropriate refund.

Nothing in this section removes your statutory rights.

5. Shipping and delivery

Delivery options and charges depend on your destination and the products ordered.

Our current UK shipping options include:

Standard delivery: £4.99
Express delivery: £6.99
Free standard delivery on qualifying UK orders of £50 or more

Available rates and any applicable restrictions will be confirmed at checkout.

Delivery estimates are not guaranteed arrival dates unless expressly agreed.

Please refer to our Shipping & Delivery page:

https://zakio.shop/pages/shipping-delivery

6. Cancellations, returns and refunds

Eligible UK online purchases generally carry a statutory 14-day cancellation period after receiving the goods, subject to applicable exceptions.

If you wish to cancel or return an order, please contact us for instructions.

Products that arrive faulty, damaged or not as described are covered by applicable consumer protection laws.

Our full policy is available at:

https://zakio.shop/pages/returns-refunds

Nothing in these terms limits your statutory cancellation, refund or consumer rights.

7. Customer responsibilities

When using ZAKIO, you agree to:

Provide accurate order and delivery information.
Use the website lawfully.
Avoid fraudulent transactions.
Refrain from attempting unauthorised access to the website or its systems.
Respect the intellectual property rights of ZAKIO and others.

8. Intellectual property

ZAKIO's original branding, logos, website designs, written content and other protected materials may not be reproduced or used without permission, except where permitted by law.

Third-party trademarks and content remain the property of their respective owners.

9. Privacy and personal information

We handle personal information in accordance with our Privacy Policy and applicable data protection laws.

Our Privacy Policy explains how information is collected, processed, stored and shared.

https://zakio.shop/policies/privacy-policy

10. Website availability

We aim to keep our website available, secure and functioning correctly.

Occasional maintenance, technical issues or interruptions may affect access.

We will take reasonable steps to address issues within our control. Nothing in these terms excludes liability that cannot lawfully be excluded.

11. Changes to these terms

We may update these Terms of Service when necessary to reflect changes to our business, website or applicable requirements.

Updated terms will be published on this page.

Changes will not retrospectively remove rights under orders already accepted.

12. Governing law and consumer rights

These terms are governed by the laws of England and Wales, except where mandatory consumer protection laws provide otherwise.

Customers retain the benefit of any mandatory legal protections applicable to them, including relevant protections in Scotland, Northern Ireland or other jurisdictions.