ZAKIO — Shipping & Delivery Policy

Last updated: 24 October 2026

At ZAKIO, we aim to provide a reliable and transparent shopping experience. This policy explains our delivery options, shipping charges, order processing and what to do if you experience a delivery issue.

1. Order Processing

We aim to prepare and dispatch orders as promptly as possible.

Processing times may vary depending on product availability, stock levels, public holidays and fulfilment arrangements.

Once your order has been dispatched, you will receive a shipping confirmation email. Tracking details will be included where available.

2. United Kingdom Shipping Rates

We currently offer the following delivery options for eligible UK orders:

Shipping Method	Cost
Standard Delivery	£4.99
Express Delivery	£6.99
Standard Delivery on qualifying orders of £50 or more	FREE

Free standard delivery is available on eligible UK orders with a qualifying value of £50 or more.

Discounts and promotional codes may affect the order value used to calculate free-shipping eligibility.

Final delivery options and shipping costs are confirmed at checkout.

3. International Shipping

ZAKIO also offers shipping to selected international destinations.

Our current standard international delivery rates are:

• European Union: £14.99

• Other supported international destinations: £23.99

Shipping availability depends on the destination country and the products purchased.

Final shipping costs and eligibility will be displayed during checkout.

International orders may be subject to customs duties, import taxes or handling fees. Where these are not collected at checkout, the customer may be responsible for paying them upon import, subject to applicable law.

4. Delivery Times

Delivery times may vary based on your location, selected shipping service, product availability and courier operations.

Where available, estimated delivery information will be displayed at checkout or provided in your order updates.

Delivery estimates are not guaranteed arrival dates unless expressly agreed.

For UK consumer orders, where no different delivery period has been agreed, we will arrange delivery without undue delay and within 30 days, in accordance with applicable consumer law.

5. Order Tracking

Where tracking is available, customers will receive tracking information by email after dispatch.

Please allow time for the delivery carrier to activate tracking updates.

If you have not received tracking information or have questions about your delivery, please contact us.

6. Incorrect Delivery Addresses

Customers should ensure their shipping information is accurate before completing an order.

If you notice an incorrect address, contact us as soon as possible.

We will try to help, but changes cannot always be guaranteed once fulfilment or dispatch has started.

Your statutory consumer rights are not affected.

7. Delayed or Missing Deliveries

Occasionally, deliveries may experience delays due to courier disruption, weather conditions, customs processing or other circumstances.

If your parcel is delayed or missing, please contact ZAKIO with your order number.

We will help investigate the issue and provide an appropriate resolution in accordance with applicable consumer law.

8. Damaged Packages

If your order arrives damaged, please contact us promptly.

Include your order number and a description of the problem. Photographs may assist our investigation but are not required to exercise your statutory rights.

Where goods are faulty, damaged or not as described, we will provide an appropriate remedy under applicable consumer protection laws.

9. Returns and Refunds

For information about cancellations, product returns and refunds, please refer to our Returns & Refunds Policy:

https://zakio.shop/pages/returns-refunds

10. Contact ZAKIO

For shipping questions, delivery problems or assistance with an order:

Store: ZAKIO

Website: https://zakio.shop

Email: sesenalimited@gmail.com

Contact page: https://zakio.shop/pages/contact

Please include your order number when contacting us about an existing purchase.

We reserve the right to update this policy when shipping services, rates or operational arrangements change. Any applicable shipping charges will be communicated before an order is completed.

Nothing in this policy affects your statutory consumer rights.