Refund policy

ZAKIO — Returns & Refunds Policy

At ZAKIO, we want every customer to shop with confidence. If you are not satisfied with your order, we are here to help.

1. Returns and cancellations

For eligible online purchases, UK customers have the legal right to cancel their order without giving a reason within 14 days of receiving their goods.

To request cancellation, contact us at sesenalimited@gmail.com or through our website at zakio.shop/pages/contact.

Once you have notified us of your cancellation, you have another 14 days to return the goods.

Where an order arrives in separate deliveries, the cancellation period normally starts after you receive the final item.

2. Returning your items

Please package returned items securely and include your order number.

You may inspect products as you would in a physical shop. However, if handling beyond what is necessary to inspect them reduces their value, a lawful deduction may apply.

For change-of-mind returns, customers are responsible for the direct return postage cost unless we agree otherwise.

3. Damaged, faulty or incorrect items

If your order arrives damaged, faulty or incorrect, please contact us with your order number and a description of the problem.

Photographs can help us investigate, but they are not required to exercise your statutory rights.

Where required by law, we will offer an appropriate refund, repair or replacement and cover reasonable necessary return costs.

4. Refunds

For a valid cancellation, we will refund the amount due for the returned goods and the applicable standard original delivery charge.

If you selected a more expensive delivery option, such as Express, we are not required to refund the additional cost above our least expensive standard delivery option.

Refunds will be processed without undue delay, and no later than 14 days after we receive the returned goods or evidence that you have sent them back, whichever happens first.

Refunds are issued to your original payment method. Your payment provider may take additional time to display the funds.

5. Exceptions

Certain items may be exempt from change-of-mind cancellation rights where permitted by law. Examples include personalised products and certain sealed hygiene-sensitive goods once unsealed.

These exceptions do not affect your statutory rights if products are faulty, damaged or not as described.

6. International orders

Customers outside the United Kingdom may have additional or different mandatory consumer rights depending on their location. Nothing in this policy limits rights that cannot legally be excluded.