Frequently Asked Questions
How do I contact ZAKIO?
For help with products, orders, deliveries or returns, visit our Contact Us page. If you're contacting us about an order, include its order number.
How much is UK delivery?
Our current UK delivery options are £4.99 standard or £6.99 express. Free standard delivery is available on qualifying UK orders of £50 or more. Available options, any discount-related changes to eligibility and the final delivery price appear at checkout. Read our Shipping & Delivery information.
Do you deliver outside the UK?
We offer standard delivery to selected international destinations. Where available, current delivery rates start at £14.99 for eligible EU destinations and £23.99 for other supported international destinations. Check availability and the final cost at checkout; any applicable import duties or taxes may be charged separately.
When will my order arrive?
Dispatch and transit times vary by availability, product and destination. Where an estimate is available, it will appear during checkout or in order updates. We do not promise a fixed arrival date unless expressly agreed. See Shipping & Delivery.
Can I change or cancel an order?
Contact us as soon as possible if you need to change an address or an order. Changes after fulfilment begins may not be possible. For eligible online orders, UK consumers also normally have a statutory 14-day right to cancel after receiving goods, subject to applicable exceptions. See our Returns & Refunds page for details.
How do returns work?
For an eligible change-of-mind cancellation, notify us within 14 days of receiving the goods, then return them within the following 14 days. Do not send items back before obtaining the return instructions. Faulty or incorrect goods have separate statutory protections. Read our full policy.
Will I receive a tracking number?
When the delivery carrier provides tracking, we will send you the details after dispatch.
Can I use HALLOWEEN10?
When active, code HALLOWEEN10 provides 10% off eligible Halloween collection items when you buy at least two qualifying items. Enter the code at checkout and review the final discount before paying.
Will seasonal items be restocked?
Seasonal product availability changes. We cannot guarantee that sold-out items will return.